Customers of Central Bank of India can file complaints, submit queries or feedbacks in case of any concerns faced during banking related activities. For this, the bank offers a dedicated and highly-efficient Central Bank of India Customer Care team for its customers. Also, customers can connect to CBI customer care via number, SMS and email to get their queries resolved.
Central Bank of India Customer Care Number Balance Enquiry
For all customer related services including account balance check, loans and advances, credit cards and debit cards and others, customers are provided with dedicated 24×7 customer care toll-free number to file queries and lodge complaints. The dedicated number is as follows:
1800-22-1911
Central Bank of India Customer Care Number for PMJDY
Central Bank of India customers falling under Pradhan Mantri Jan Dhan Yojana schemes are provided with a 24×7 customer care service. Any grievances related to PMJDY can be resolved by connecting to customer care executive at –
(Toll-Free Number)
1800-110-001
1800-180-1111
In any case if customer fails to address the grievances through calling customer care, they can write an email to the concerned department through a dedicated email Id provided by the bank. Customer are required to send an email from their registered email ID to fasten the redressal process. The email ID to do so is given below-
Central Bank of India Credit Card Customer Care
Central Bank of India customer are offered credit cards to make transactions by swiping it or taking out cash from ATMs. Sometimes, cards may get lost due to theft or any fraudulent activities may get implemented. In order to raise concerns over CBI Credit cards, the bank offers Central Bank of India Credit Card customer care number to hotlist or block the cards.
The toll-free number for CBI Credit Card Customer Care is-
1800-22-1911
In case if your credit card is not working while making any online transactions or registration, there is another way to report your issue. You can make a call to the CBI customer care at the number given below-
022-49197320
For any failed transaction in ATM/POS/Online & Account debited requiring reversal, customers are provided with yet other number to raise a dispute. The following number to process the call is as follows-
022-49197313 / 15
Central Bank of India Email ID Customer Care
For better communication, other than calling to customer care, writing an email is also considered as widely accepted option. Central Bank of India has offered various mail IDs to escalate the issue and get your queries resolved.
Card Hotlisting /Card Not Working | complaints@centralbank.co.in |
Card not working for online registration / transaction | debitcard@centralbank.co.in cmcards@centralbank.co.in |
For failed transaction in ATM/POS/Online & Account debited requiring reversal | smatmreversal@centralbank.co.in |
Central Bank of India Internet Banking Customer Care
For smooth functioning of internet banking, CBI offers various modes to communicate with the Central Bank of India Customer Care to customers. Given below are different modes through which one can get connected with the CBI customer care-
Queries | Email Address | Phone Number | |
For technical issues | cbsnethelp@centralbank.co.in | 1800 22 1911 | |
For Reversal/failed transactions | Bharat Bill Pay Transactions | mgrtbk_mobile@centralbank.co.in | |
Other Merchant Transactions | bmvb4982@centralbank.co.in | ||
IMPS Transactions | Smtbk2@centralbank.co.in |
Central Bank of India Mobile Banking Customer Care
Central Bank of India offers mobile application to view and make transactions directly from your phone i.e. iPhone or Android. In case you face any issue while making transactions through your mobile banking, you can directly reach out to customer care support. Here is the detail for lodging complain for your Central Bank of India Mobile Banking:
For technical issues | mobilesupport@centralbank.co.in | 1800 22 1911 | |
For Reversal/failed transactions | Bharat Bill Pay Transactions | mgrtbk_mobile@centralbank.co.in | |
Other Merchant Transactions | bmvb4982@centralbank.co.in | ||
IMPS Transactions | Smtbk2@centralbank.co.in |
Central Bank of India UPI and BHIM App Customer Care
If you get stuck or face any difficulty while making payments through UPI or BHIM, you ca connect to customer care through following ways-
For technical issues | 1800 22 1911 | upisupport@centralbank.co.in |
For Reversal/failed transactions | 022-61648613 | smtbk2@centralbank.co.in |
Central Bank of India Grievances Redressal System
In case you are unsatisfied or remain unanswered with the Central Bank of India customer care, you are provided with the facility to escalate the issue to the higher authorities of the bank. Below given is the full details of Nodal Officer to file public complaints:
Name | Shri Phool Singh AGM OPR CO |
Designation | Asst.General Manager (Customer Service and Complaints) |
Address | Central Bank of India, Operations Department, Central Bank Building, 2nd floor M.G. Road, Hutatma Chowk, Fort, Mumbai 400 023 |
Telephone | 022- 61648786 |
Customer Service No. | 1- 022 61648708 CM 2- 022 22643056 SM |
Also, check Customer Care Numbers for Other Banks:
Central Bank of India Customer Care- FAQs
You can block your CBI debit card by sending SMS from your registered mobile number. Below given are the different ways to block your card.
LOST : For blocking all cards linked to mobile
LOST card no. : For blocking specific card no.
LOSTAccount no. : For blocking card in specific account
Now send it to 9967533228 to block cards.
You can write an email at pmjdy.grievances@nic.in for PMJDY grievances redressal.
You can call toll-free customer care number at 1800-22-1911.
The Fax No for ATM Help Desk is 022-22630104.
The official website of Central Bank of India is https://www.centralbankofindia.co.in/