Banks must always stand prepared to help their customers during any issues that they may face. Similarly, City Union Bank has a dedicated and well equipped customer care service at the disposal of its customers to provide them with assistance or to resolve their grievances in terms of the services which are offered by the bank like personal loans, accounts, cards etc. There are many ways in which these services can be availed.
Let us find out the details of CUB Customer Care in the post below.
City Union Bank Customer Care Number
City Union Bank has a dedicated calling service for its customers who intend to seek help or place a complaint over a call. Customers can simply give a call on the number:
04471225000
To resolve any problems that they may face. A customer care representative will get in touch with you over the call. You can access the number from all over India. You can choose the language you are most comfortable with to have a conversation with the representative.
City Union Bank Customer Care Email ID
In case calls are not your preferred medium or if the calls don’t connect through, customers also have the option of writing an email to get their queries answered. This service can also be used to lodge a complaint by writing to the bank representative. The email id on which you can send a message is:
customercare@cityunionbank.com
City Union Bank Missed Call Banking
Missed call banking is a feature which is now prevalent in many banking institutions. It is largely used by customers to check their account balance or receive a mini statement. Similarly, City Union Bank also offers this feature to its customers. Account holders can use this feature for two things:
To check their account balance: To do so, customers simply need to give a call to the number: +91-9278177444. The call would automatically get disconnected and the user will receive an SMS sharing the details of their latest account balance. The call must be made from the registered mobile number.
To download City Union Bank Wallet: to do so, customers can simply give a missed call to +919278177555 from their registered mobile numbers. Once the call gets disconnected, they shall receive the details on their registered mobile numbers.
Both of these services are absolutely toll free.
City Union Bank Whatsapp Banking
Customers of City Union Bank can talk with Lakshmi, the virtual assistant of the bank, if they have a savings account or current account there. Customers may use WhatsApp to conduct financial transactions on this platform and ask a variety of questions regarding their bank accounts. Customers are asked to add the number +91 44 71225000 to their contact list so they may start a conversation with the bank’s virtual assistant. The following services are available to customers of City Union Bank using WhatsApp banking: Balance Checking, Access the mini statement, Access the link to create an online account, Debit card blocking Update form 15G/H, See the interest rates, Find nearby branches and ATMs.
City Union Bank Customer Care: Other Options
The consumer can escalate the complaint to the branch’s grievance officer if they are still unsatisfied with the level I answer. If the consumer is still unsatisfied at level II, they can take their complaint to the Principal Nodal Officer for complaint and remedy at the address shown below:
Sri. K. Maharajan, Senior General Manager
Inspection Vigilance and Audit City Union Bank Ltd.
No. 24B, Gandhi Nagar, Kumbakonam – 612001,
Phone: 0435-2402322
Fax: 0435-2431746
Email: complaints_grievances@cityunionbank.in
The consumer may write to the Banking Ombudsman if they are still unsatisfied with the response they received from the grievance redressal officer.
City Union Bank Customer Care : FAQs
Yes. The city union bank customer care number runs throughout the day, round the clock and customers can avail the service at any point of time.
Yes. The City Union Bank Customer Care number is absolutely toll free. The customer has to bear no extra cost for availing the services of calling the bank for grievance redressal?
Yes. The bank offers SMS Banking and you can use it for getting your latest bank account balance and for downloading you bank account wallet without any hassle.
Yes. The number is the same for all parts of India and you can also choose the language you are comfortable in for talking to the representative.