Existing customers of ICICI Bank as well as those wishing to avail any of the bank’s services/products can reach to the customer support centre at 1800 1080. This is the bank’s national helpline number as well which means it can be dialed from anywhere in the country for any query related to ICICI Bank products/services.
ICICI Bank Customer Care Numbers for Metro Cities
The following table(s) provides the ICICI Bank customer care numbers for the 4 metropolitan cities of India:
ICICI BANK CUSTOMER CARE – Personal Banking | |
City Name | ICICI Bank Customer Care Number |
New Delhi | 011 33667777 |
Mumbai | 022 33667777 |
Chennai | 044 33667777 |
Kolkata | 033 33667777 |
ICICI BANK CUSTOMER CARE – Corporate Banking | |
City Name | ICICI Bank Customer Care Number |
New Delhi | 011 33446699 |
Mumbai | 022 33446699 |
Chennai | 044 33446699 |
Kolkata | 033 33446699 |
If you’re domestic ICICI Bank customer travelling abroad, you can reach the ICICI Bank customer care at:
+91-22-33667777 (for personal banking)
AND
+91-22-3344 6699 (for corporate/business)

ICICI Bank Credit Card Customer Care
If you have a query regarding the ICICI Bank credit cards, please call on the below-mentioned ICICI Bank credit card customer care numbers:
1800 1080
ICICI Bank Amazon Pay Credit Card Customer Care
If you have an ICICI Bank Amazon Pay credit card and are facing some issues with it, please feel free to call on the following ICIC Bank Amazon Pay credit card number:
1800 102 0123
ICICI Bank Customer Care: Submit Complaint Online
The ICIC Bank provides its customer with an online option to submit their complaints. The process for the same is explained here:
- Go to ICICI Bank Complaints Page at https://www.icicibank.com/complaints/complaints.page
- If it’s your first time registering the complaint, click on “EMAIL”
- Provide the following information: product/service for which complaint is to be raised, complaint related to and type of complaint – all these are to be chosen from the respective drop-down menus
- Next, provide additional details (your name, account/application number and feedback/comments, etc.)
- Provide your telephone number and email ID to which revert shall be sent
- Finally, hit the “Submit” button
That said, if you’ve already submitted your complaint before and aren’t satisfied with the reply, you can download the “ICICI Bank Complaint Form” and send the same to the ICICI Bank Head Office.
ICICI Bank NRI Customer Care Number
Please refer the table given below for ICICI Bank NRI customer care numbers:
ICICI BANK CUSTOMER CARE – NRI Banking | |
Country | ICICI Bank NRI Customer Care Number |
USA | 18664242448, 18448858100 |
Canada | 18664242448, 18663702533 |
Australia | 1800936189 / 611800318235 |
UK | 08081314151, 448081754590 |
Singapore | 800 101 2553, 658003211110 |
For detailed list of all NRI customer care numbers by ICICI Bank, please go to ICICI Bank NRI Banking webpage.
ICICI Bank Customer Care Toll Free Number
1800 1080 is the ICICI Bank toll free customer care number which can be dialed from anywhere in the country. It attracts zero charges.
If you’re not satisfied with the bank’s response to your query, you can write to:
ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower
7th floor, Survey no: 115/27
Plot no. 12
Nanakramguda, Serilingampally,
Hyderabad – 500032
ICICI Bank Home Loan Customer Care Number
For those of you having home loan related queries, please call on the ICICI Bank toll free number mentioned below and choose the relevant option for home loans:
1800 1080
ICICI Bank Customer Care Grievance Redressal
In case you’re juggling with certain query, complaint or issue related to banking service offered by ICICI Bank, you can follow the below mentioned steps to get your queries resolved at the earliest:
Level 1: If you’re submitting your query for the first time, you can either email or call customer care team to lodge your complaints.
Level 2: In case, you are not satisfied with the response from customer care team, you can escalate the issue and share the details of query with Head-Phone Banking of ICICI Bank. You can either submit your query by visiting the official website of ICICI Bank or can download the query form and send it to:
Mr. Phani Kumar Thota,
ICICI Bank Ltd.,
Phone Banking Center, ICICI Bank Tower,
Financial District, Gachibowli,
Hyderabad 500032.
Level 3: In case, you remain unsatisfied with the response from above two levels, you can now reach out to Head-Customer Service Quality of ICICI Bank. For this, you can with submit your query on the official website of ICICI or can download the query form and send it to the address given below:
Mr. Saurabh Singh,
Senior General Manager and Head Customer Service,
ICICI Bank Ltd., ICICI Bank Towers,
Bandra Kurla Complex, Bandra (East),
Mumbai 400051.
Level 4: If you are not satisfied with the responses provided by three levels mentioned above, you can get in touch with Principal Nodal Officer to escalate the issue. For this, you can either submit the query on website or download the form and submit it to:
Mr. Vinayak M More,
Principal Nodal Officer, ICICI Bank Ltd.,
ICICI Bank Towers, Bandra Kurla Complex,
Bandra (East), Mumbai 400051.
Also, check Customer Care Numbers for Other Banks:
ICICI Bank Customer Care: FAQs
1800 1080 is the ICICI Bank national helpline number.
1800 1080 is the ICICI Bank customer care toll free number.
You can call on 1860 120 6699 for queries related to ICICI Corporate Banking.
You can call on the ICICI Bank toll free customer care number at 1800 1080 and have answers to your ICICI Bank netbanking queries.
ICICI Bank customer care number for wealth or private banking: 1800 103 8181.
Please call on +91-22 3914 0422 which is the ICICI Bank customer care number for NRI customers (tolled number).
Customers can call at 1800 1080 to enquire about home loan offered by ICICI Bank.