ICICI Bank Customer Care Number

Existing customers of ICICI Bank as well as those wishing to avail any of the bank’s services/products can reach to the customer support centre at 1800 1080. This is the bank’s national helpline number as well which means it can be dialed from anywhere in the country for any query related to ICICI Bank products/services.

ICICI Bank Customer Care Numbers for Metro Cities

The following table(s) provides the ICICI Bank customer care numbers for the 4 metropolitan cities of India:

If you’re domestic ICICI Bank customer travelling abroad, you can reach the ICICI Bank customer care at:

+91-22-33667777 (for personal banking)

AND

+91-22-3344 6699 (for corporate/business)

ICICI Bank Credit Card Customer Care

If you have a query regarding the ICICI Bank credit cards, please call on the below-mentioned ICICI Bank credit card customer care numbers:

1800 1080

ICICI Bank Amazon Pay Credit Card Customer Care

If you have an ICICI Bank Amazon Pay credit card and are facing some issues with it, please feel free to call on the following ICIC Bank Amazon Pay credit card number:

1800 102 0123

ICICI Bank Customer Care: Submit Complaint Online

The ICIC Bank provides its customer with an online option to submit their complaints. The process for the same is explained here: 

• Go to ICICI Bank Complaints Page at https://www.icicibank.com/complaints/complaints.page
• If it’s your first time registering the complaint, click on “EMAIL”
• Provide the following information: product/service for which complaint is to be raised, complaint related to and type of complaint – all these are to be chosen from the respective drop-down menus
• Next, provide additional details (your name, account/application number and feedback/comments, etc.)
• Provide your telephone number and email ID to which revert shall be sent
• Finally, hit the “Submit” button

That said, if you’ve already submitted your complaint before and aren’t satisfied with the reply, you can download the “ICICI Bank Complaint Form” and send the same to the ICICI Bank Head Office.

ICICI Bank NRI Customer Care Number

Please refer the table given below for ICICI Bank NRI customer care numbers:

For detailed list of all NRI customer care numbers by ICICI Bank, please go to ICICI Bank NRI Banking webpage.

ICICI Bank Customer Care Toll Free Number

1800 1080 is the ICICI Bank toll free customer care number which can be dialed from anywhere in the country. It attracts zero charges.

If you’re not satisfied with the bank’s response to your query, you can write to:

ICICI Bank Limited

ICICI Phone Banking Center

ICICI Bank Tower

7th floor, Survey no: 115/27

Plot no. 12

Nanakramguda, Serilingampally,

Hyderabad – 500032

ICICI Bank Home Loan Customer Care Number

For those of you having home loan related queries, please call on the ICICI Bank toll free number mentioned below and choose the relevant option for home loans:

1800 1080

ICICI Bank Customer Care Grievance Redressal

In case you’re juggling with certain query, complaint or issue related to banking service offered by ICICI Bank, you can follow the below mentioned steps to get your queries resolved at the earliest:

Level 1: If you’re submitting your query for the first time, you can either email or call customer care team to lodge your complaints.

Level 2: In case, you are not satisfied with the response from customer care team, you can escalate the issue and share the details of query with Head-Phone Banking of ICICI Bank. You can either submit your query by visiting the official website of ICICI Bank or can download the query form and send it to:

Mr. Phani Kumar Thota,

ICICI Bank Ltd.,

Phone Banking Center, ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad 500032.

Level 3: In case, you remain unsatisfied with the response from above two levels, you can now reach out to Head-Customer Service Quality of ICICI Bank. For this, you can with submit your query on the official website of ICICI or can download the query form and send it to the address given below:

Mr. Saurabh Singh,

Senior General Manager and Head Customer Service,

ICICI Bank Ltd., ICICI Bank Towers,

Bandra Kurla Complex, Bandra (East),

Mumbai 400051.

Level 4: If you are not satisfied with the responses provided by three levels mentioned above, you can get in touch with Principal Nodal Officer to escalate the issue. For this, you can either submit the query on website or download the form and submit it to:

Mr. Vinayak M More,

Principal Nodal Officer, ICICI Bank Ltd.,

ICICI Bank Towers, Bandra Kurla Complex,

Bandra (East), Mumbai 400051.

Also, check Customer Care Numbers for Other Banks:

ICICI Bank Customer Care: FAQs