Customers can enjoy the convenience of immediate money transfer/receipt using a Virtual Payment Address (VPA) and a UPI PIN, thanks to UPI. Moreover, UPI provides round-the-clock customer service (UPI Customer Care) to assist users in different situations, especially those who are unfamiliar with the fundamentals of UPI payments. You can access the customer care center through various channels, including the UPI customer care number, a dedicated portal, and other communication methods.
UPI Customer Care
Developed by the National Payment Corporation of India (NPCI), BHIM (Bharat Interface for Money) is an official mobile payment app in India. It offers a dedicated customer complaint/query/feedback portal called ‘Get in Touch’ to its users. Below is the information about the UPI Customer Care Helpline that can be utilized by anyone to seek assistance for any UPI-related queries.
The UPI Customer Care Number is available for UPI users to register their complaints. The government has launched a toll-free number for queries and issues related to digital payments. The toll-free UPI Customer Care Helpline numbers are:
1800-1201-740
&
022-45414740
What does the BHIM UPI ‘Get in Touch’ service entail?
The BHIM UPI ‘Get in Touch’ service is a dedicated UPI customer care portal that enables users to file UPI complaints, provide feedback, and seek answers to various queries. The complaint areas covered under this service include:
- Transactions
- BHIM Cashback
- PIN
- Accounts
- Registration
- SMS
- Login and other issues.
How to register a UPI complaint?
If you have any complaints regarding the above services, you can follow the below-mentioned steps and register a complaint on the UPI portal:
- Go to the UPI ‘Get in Touch’ page.
- Now, you will get three options on the page- Complaints, Questions, and Feedback.
- From the complaints section, click on the type of complaint you want to register.
- Each type of complaint has some fields that need to be filled correctly. For example- type of complaint, comments, VPA, email ID, mobile number, etc.
- After filling all the fields, enter the captcha and click on ‘Submit’.
- After your complaint is processed correctly, the resolution will be sent to your email address.
How to file a transaction-related complaint on BHIM app?
To file a complaint related to a transaction on the BHIM app, follow these steps:
- Open the BHIM app and go to the ‘Raise a complaint’ option where you can find your transaction history.
- Select the transaction against which you want to file a complaint.
- Two options will appear on the screen: ‘Raise Concern’ and ‘Call Bank’.
- If you want to file a complaint about any issue in the transaction, select the ‘Raise Concern’ option and provide the details in the online complaint form. Submit the form once completed.
- If you want to connect with a customer care representative, select the ‘Call Bank’ option. This will connect you to BHIM’s customer care via a toll-free number, 1800-120-1740.
Customer Care Helpline for UPI in the Bank
Some people prefer to use their respective banking app to make UPI transactions. In such cases, the bank provides a separate UPI customer care support team. For example, if you have chosen the UPI service provided by SBI Bank, you can directly enter your query with SBI customer care, which will redirect your call to their skilled UPI customer care team.
How is UPI Better Than Other Payment Systems?
There are several ways in which UPI is better than other payment systems. Here are some of the key advantages of UPI:
- Interoperability: UPI is interoperable, meaning that users can send and receive money using different UPI-enabled apps. This makes it easy for people to make transactions with each other, regardless of which app they are using.
- Instant and real-time transactions: UPI allows for instant and real-time transactions, which means that users can send and receive money in a matter of seconds.
- No need for bank account details: With UPI, users do not need to share their bank account details with others to receive payments. Instead, they can simply share their virtual payment address (VPA) or scan a QR code.
- Multiple bank accounts: UPI allows users to link multiple bank accounts to a single VPA, making it easier for them to manage their finances.
- High transaction limit: UPI has a high transaction limit, which allows users to send and receive large amounts of money in a single transaction.
- Security: UPI is highly secure, with multiple layers of authentication and encryption to protect users’ transactions and personal information.
- Availability: UPI is widely available and supported by most banks in India, making it easy for people to access and use the service.
Overall, UPI offers a fast, secure, and convenient way for people to make payments and manage their finances, which makes it a better option than other payment systems in many ways.
UPI Customer Care Number : FAQs
UPI customer care number is a helpline number provided by banks to assist customers with UPI transactions and related queries. You can call at 1800-1201-740, 022-45414740 to resolve any query related to UPI transaction.
No, you should contact the UPI customer care of the bank where you have registered for the UPI service.
Yes, most of the banks provide 24×7 customer care support for UPI transactions and related queries.
Yes, you can raise a complaint with UPI customer care for failed transactions.
Yes, UPI customer care can assist you with resetting your UPI PIN.
No, you cannot check your UPI transaction history with UPI customer care. However, you can check it on your banking app or through net banking.
Yes, you can report fraudulent UPI transactions to UPI customer care.
