CSB Bank has multiple service offerings and products for its diverse customer groups. In case the customers come across any form of issues or concerns while using these services, they can contact the CSB Customer Care team of highly qualified representatives who stand prepared to help the customers round the clock.
Let’s see the various ways CSB Customer Care portal resolves issues of its account holders.
CSB Bank Customer Care Number
CSB Bank has a dedicated customer service team that stands ready round the clock to answer and resolve the queries and complaints of its customers. Below stated are the numbers you can contact them on:
For banking queries and transactions, round the clock
Calls can be made from anywhere in India:
1800 266 9090 (toll free)
0422-2228422 (applicable charges)
0422-6612300 (applicable charges)
For customer calling from outside India
+91-422-6612300 (ISD charges applicable)
For queries and complaints regarding digital payment frauds
9072600128
0484-6690850
CSB Customer Care E-Mail Address
If for any reason the calls don’t connect or if customers prefer writing about their queries and complaint, they can do so by writing to the email-id. Customers must share the details about their account like account number, IFSC Code and Branch for quicker resolution of the problem:
CSB Customer Care Grievance Redressal
There are four levels via which you can get your grievances, if any, related to CSB Bank services and/or products sorted. These are explained below:
Complaint registration online or offline
Customers can file a complaint at the Branch since it has comprehensive knowledge about the customer and the specifics of the issue. To file a written complaint, the consumer may come into the office. A copy of the complaint will be sent by the branch along with a proper acknowledgement of the complaint. They can also file concerns using the “Online Dispute Resolution Form” or the “Customer Complaints Registration Form.” The consumer can contact the higher levels of the bank as listed below if they are not happy with the bank’s answer or if their issue is not handled in a fair amount of time.
Zonal Nodal Officers
The Zonal Nodal Officers, who are in charge of resolving any complaints that have not been addressed at the branch level, might receive unresolved complaints from customers. There are different zonal officers for different zones of India that the customers can reach out to.
Principal Nodal Officer
Customers may raise complaints with the bank’s principal nodal officer if they feel that their complaints at levels 1 and 2 have not been satisfactorily addressed to their satisfaction:
Sri P V Antony
Principal Nodal Officer for Customer Grievances
CSB Bank Limited, Head Office
CSB Bhavan, St Marys College Road
Thrissur – 680020, Kerala
Phone: 0487 2333020
Email: pno@csb.co.in
Within 5 days of receiving the complaint, the zonal/principal nodal officer must recognise it and attempt to fix the issue within three weeks. The bank has to notify the client of the progress being made in the resolution of their complaint. Additionally, if there were any delays in the resolution process, they have to explain why.
CSB Banking Ombudsman
The consumer may contact the Banking Ombudsman located in the state capital if they are unsatisfied with the bank’s response or do not get one within a month.
CSB Customer Care : FAQs
1800 266 9090 is the toll free CSB Bank customer care number.
Yes, it is absolutely toll free. Consumers have to bear no extra costs for making the calls.
0422-6612300 and 0422-2228422 are the chargeable CSB customer care numbers.
Yes. The customer care number can be accessed at any point of the day from anywhere in India.
If you wish to intimate your problems or queries through writing, you can write to: customercare@csb.co.in
