In this modern era of digital payments, service providers have created a niche for themselves. One of such prominent digital payments platform is PhonePe. With modern technological solutions to various exciting features and offers, PhonePe has a lot in its bag and provides ease of transaction to its users on a frequent basis. PhonePe has a dedicated customer support team which works day in and day out ensuring smoother and efficient resolution of customer grievances and queries.
PhonePe Customer Care Number
You can reach PhonePe customer care executives by contacting:
And you can choose the language you want to communicate in as well as the services you have specific queries about. In a while, a customer care representative will get in touch with you and assist you through the process. No matter which state you’re calling from, the PhonePe customer care number remains the same.
PhonePe Merchant Support
Digital payments have revolutionised the business space. Many business owners are switching to PhonePe to accept digital payment because of its ease of doing business features. These PhonePe Merchants or PhonePe Businesses also face certain bugs and issues with their operations at times. To solve these issues in the most efficient manner so as to ensure that the business keeps running smoothly without any hassle, PhonePe has introduced separate customer care numbers for it’s merchants. These are:
By calling on these numbers, registered PhonePe merchants can get their queries resolved on a faster and more efficient manner and continue their work without any delay. They can also communicate in any language that they wish to and the customer representatives remain present 24*7 to solve their issues.
Ways to Reach PhonePe Customer Care
You can simply open the PhonePe App on your mobile and click on the (?) icon on the top right corner to raise a ticket and solve the issues. Multiple topics, areas of concern and services will be listed, select the one based on your requirement and raise your complaint. This feature is available round the clock.
Users can also call at the above stated numbers to have a conversation with the customer care representatives and get their issues resolved thoroughly.
Users can also access help through the PhonePe Website:
and register the complaints in the dedicated space.
If the issues are not resolved even by taking assistance of all the above measures, then the customers can contact the Principal Nodal Officer and the Nodal Officer through:
Phone: 080-68727374 / 022-68727374
Address: Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru, Karnataka-KA, Pin- 560103
Working Hours: Mon-Fri 10 am to 7 pm
Customers can also contact a Banking Ombudsman if no other methods work. They can do by following methods:
Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in/
Toll-Free Phone No: 14448
Email ID: firstname.lastname@example.org
Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector
17, Chandigarh – 160017
For more details, please refer to the link RBI Ombudsman
PhonePe Customer Care: FAQs
You can simply call on the PhonePe customer care number: 080-68727374 or 022-68727274 if you are a customer and if you are a merchant you can use the PhonePe Merchant Customer Care Number: 080-6872-7777 Or 022-6872-7777.
Yes. Any and all calls made to the PhonePe customer care number are free of cost and the user would not have to bear any expenses for the same.
PhonePe has a dedicated customer care staff ensuring faster disposal of grievances. They ensure that the issues are solved instantly or within 24 hours. At a maximum, PhonePe takes 3-4 days to resolve all the queries.
Complaints can be resolved on the app, chat, call, email or by writing to the Nodal Officers and Banking Ombudsman if no other method successfully resolves the problem.
Yes, the customer service methods can be accessed throughout the day at any point of time. The representatives stand prepared to solve the issues.